Knowledge Base
Hundreds of how-to articles, step-by-step guides and videos covering everything across both products. If you've got a question, there's a good chance it's already answered here.
Support
Help when you need it. Included from day one.
Every PropertyMe subscription includes access to expert support, training resources and a dedicated team that understands real estate.
No hidden costs, no complicated service tiers, just the help you need, when you need it.
How to get help
Whether you're looking for an answer, building your skills, connecting with peers or need assistance from our team, there are several ways to get the help you need.
PropertyMe Academy
Access on-demand training, courses and learning resources designed to help you get the most from our platform.
Community
Connect with PropertyMe customers, share ideas, ask questions and learn from industry peers.
Contact our Team
Need personalised assistance? Open PropertyMe and click the Support menu in the bottom-left corner of the platform. From there, you can submit a request directly to our team, who will review, prioritise and respond as quickly as possible.
System status
If something feels off across the board, check status.propertyme.com before logging a ticket. We update it in real time when there's an incident.
Not sure where to start? Simply reach out and we'll guide you to the right resource or team.
What support doesn't coverWe're really good at PropertyMe.
We're really good at PropertyMe.
A few other things, not so much.
Our support team knows the platform inside out. What they're not is accountants, lawyers or property management consultants, so there are a few things we'll need to refer you elsewhere for.
Accounting advice
Our team can show you how trust accounting works in PropertyMe. For questions about whether a transaction is correct from a compliance standpoint, you'll want to talk to an accountant or a PropertyMe Partner.
Legal and legislative guidance
State legislation varies and changes. We're not the right people to interpret it, your property management body or a qualified solicitor is.
Deep-dive consulting
Support is great for troubleshooting. If you need something more like structured training, workflow reviews or onboarding for a new team, that's what ConsultMe is for.
Ready to unlock the full power of PropertyMe?
Book a free 15-minute call. No paperwork, no pitch, just a straight conversation about what you need.