MePay
Our new feature is included in your PropertyMe subscription, regardless of which plan you are on. Additionally, MePay direct debit is free to use for your tenants!
Instant messages
A free SMS alternative
Push notifications
Read receipts
Message threads linked to PropertyMe contacts
Broadcast messaging to multiple contacts
Personalised communication
Link messages to Tasks and Jobs
Support Property Managers’ right to disconnect
Message multiple contacts
Broadcast messages to multiple recipients with just one tap.
Perfect for urgent announcements or routine updates, Chat lets you communicate efficiently without repetitive effort, keeping everyone informed instantly.
What’s new in Chat
Frequently asked questions
What is PropertyMe Chat?
PropertyMe Chat is an integrated instant messaging tool built into PropertyMe’s Unified Inbox that allows Property Managers, landlords and tenants to communicate directly and seamlessly without leaving the platform.
Is PropertyMe Chat free to use?
Yes! PropertyMe Chat is free, unlimited and instant. There are no additional fees for using the chat function and it is available for all subscription levels, including Basic.
Who can use PropertyMe Chat?
Property Managers, property owners (landlords) and tenants can all use Chat. Owners and tenants can message directly through the PropertyMe app.
Does Chat require a separate login or subscription?
No, owners and tenants do not need separate logins or subscriptions beyond what they already have. Chat is fully integrated into their PropertyMe experience.
Can I download a message thread?
Property Managers can download a full message thread at any time. Simply open the conversation, select “Generate report”. This makes it easy to keep records, share updates with your team or store communication history for compliance purposes.
On what devices or platforms does Chat work?
Chat works across web (desktop) and mobile (via the PropertyMe app), so you can stay connected from wherever you are.
Can I send messages to multiple contacts at once?
Yes, you can broadcast messages to multiple contacts simultaneously, which is useful for announcements, updates or urgent information.
Are messages linked to properties or contacts?
Yes, all conversations are automatically linked to the relevant property and contact, ensuring clarity and avoiding miscommunication.
Does Chat support features like read receipts or notifications?
Chat provides push notifications, read receipts and message threading to help you monitor engagement and communication status.
Can Chat messages be converted into Tasks or Jobs?
How does Chat help with compliance and record-keeping?
Because all communication is stored and linked to the property and contact, Chat helps maintain a clear audit trail and ensures your messages are documented in one central system. The records can be downloaded in a single thread with read receipts for tribunal records.
Does Chat replace SMS and email, or can it work alongside them?
Chat is designed to reduce reliance on external SMS or email by centralising communication. You may still use those channels as needed, but Chat ensures all conversations are captured in PropertyMe. PropertyMe’s Unified Inbox lets Property Managers seamlessly work between Chat, SMS and email in a central, single location.
Can I “disconnect” or manage availability (e.g. “right to disconnect”)?
Yes, Chat supports the concept of disconnecting when needed, with the ability to set predefined office hours for availability.
How do I get started with PropertyMe Chat?
If you’re an existing PropertyMe user, Chat should already be available in your inbox. If not, you can join our live training with Trainer Scott Lamin.
Is there any limit to the number of messages or contacts?
Chat is unlimited. You can send and receive as many messages as needed without additional cost or message caps.
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